(5 hrs video + PDF resources)
Backed up by over 4 decades of research, The SOCIAL STYLE Model™ is a simple yet powerful way to approach personalised, patient-centred communication. Rapidly identify your patients preferred style of communication, and then adapt your own style to “speak their language”. Build rapid and lasting trust, readily manage your “difficult patients” and avoid unintentional misunderstandings.
Click here for a brief introduction to what this course is all about
PDF downloads of notes and cheat sheets
This chapter gives a brief overview of the SOCIAL STYLE Model, and the concepts and components we’ll be exploring throughout the course
In this chapter we take a deeper dive into the 4 specific Styles of communication - how to both spot them in clinic, and understand their specific Style Needs, Style Orientation, and “Backup Behaviours”
Now that you know who you have in front you you, this chapter covers how to adapt your own style throughout the history, examination, and report of findings.
This final chapter covers the most important attribute of all: Versatility. We’ll go through why it matters, how to improve your own versatility, and how to handle patients whose Style clashes with your own.